Refund policy

Returns

We hope you love your Patina Rabbit purchase! If something isn’t quite right, we accept returns within 30 days of delivery.

To be eligible for a return, your item must be in the same condition in which you received it — unworn, unused, and in its original packaging. Proof of purchase is also required.

To request a return, please contact us at snlyoung66@gmail.com. before sending your item back. Once your return is approved, we’ll provide return instructions and the address where your package should be sent.

Please do not send items back without contacting us first. Returns sent without prior authorization may not be accepted.

If you have any questions about a return, please contact us at  snlyoung66@gmail.com. We’re happy to help.

Damages and Issues

Please inspect your order when it arrives. If your item is damaged, defective, or you receive the wrong item, please contact us as soon as possible so we can evaluate the issue and make it right.

If possible, please include a photo of the item and packaging with your message. This will help us resolve the issue quickly.

Exceptions / Non-Returnable Items

Because some Patina Rabbit pieces are made or produced especially for you, certain items are not eligible for return. These include custom or personalized items, gift cards, final-sale items, and print-on-demand apparel.

For hygiene reasons, earrings are final sale and cannot be returned once worn.

T-Shirts & Apparel: Because our apparel is printed to order, we cannot accept returns or exchanges for incorrect size selection or change of mind. Please review the sizing information provided with each item carefully before placing your order.

If your apparel arrives damaged, defective, misprinted, or you receive the wrong item, please contact us as soon as possible so we can make it right.

If you have questions or concerns about a specific item, please contact us before making a return.

Refunds

Once we receive and inspect your return, we’ll notify you to let you know whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Please keep in mind that your bank or credit card company may need additional time to process and post the refund to your account.

Original shipping charges are non-refundable, except when an item arrives damaged, defective, or incorrect.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at snlyoung66@gmail.com